- WHAT IS THE WARRANTY PERIOD OF ICE MAKERS?
Warranty coverage for ice makers is valid until 1 year after the product is sold.
- HOW CAN I CLEAN THE ICE MAKERS?
https://www.youtube.com/watch?v=uIFLPzbX57gYou can find detailed information about the cleaning and maintenance of your ice makers in the user manual we sent you. You can access our cleaning video from Youtube link.
- where CAN I RUN THE ICE MAKERS?
Ice makers should not be in direct contact with heat sources
and should not be placed close to the heat source. If you are going to place
devices that work with electricity (which can be a source of heat) on the side
surfaces, there should be at least 10 cm clearance. If the product is to be
placed on the edge of the wall, the distance between the back surface of the
product and the wall should not be less than 20 cm. Objects that will prevent
the product from getting air should not be placed in front of the ventilation
filter. Do not place your product outdoors. This product is designed for indoor
use.
- WHY ARE NOT ICES TRANSPARENT?
There are two reasons why ice is not transparent in ice
makers. The water nozzle is clogged or the water pool is dirty. The water
nozzle spray should be checked. The nozzle that appears to be clogged should be
cleaned. If the problem is not solved yet, the water pool most probably would
be very dirty. Clean your ice makers by following the cleaning instructions. You
can access our cleaning video from Youtube link.
- WHY DOES THE ICE MAKERS STOP SHORT TIME AFTER THE COMPRESSOR STARTED?
There are two reasons for the compressor to stop shortly
after starting. Ambient temperature is too high or the line voltage is low. In
terms of ambient temperature and marrow; See the ice makers location selection
instructions. If the ice machine does not get enough air, clean the ventilation
filter. For the mains voltage problem who have a qualified person are needed to
be check the electrical connection.
- THE ICE SET IS COOLING IN THE ICE MAKERS BUT WHY IS THE WATER INSUFFICIENT INSIDE THE POOL?
If the ice set in the ice makers is getting cold but there
is insufficient water in the pool, there are three reasons for this. The water
valve may be defective, the mains water pressure is low or the pool drain
plastic may be leaking water. If the water valve is out of order, contact the
nearest authorized service. You can reach our service support network, which is
closest to you, from the "Technical Service" section on our website.
If the mains water pressure is low, make sure that the pressure is above 1 Bar.
If the pool drain plastic is leaking water, insert the plastic firmly into its
slot.
- THE ICE MAKERS TAKES WATER BUT DOES NOT MAKE ICE. WHY IS THAT?
The
ice makers may have a problem with the cooling. It should be checked whether
there is water in the pool.
- THE ICE MAKERS GIVES LESS ICE THAN THE ICE SHOULD BE BULKED. WHY IS THAT?
The ambient temperature in which the Ice Makers operates
must be above 10 degrees. Ice size adjustment potentiometer may be set to the
wrong position. It is necessary to try to reduce the ice size.
- THE ICE MAKERS DOES NOT TAKE WATER WHY IS THAT?
You should look at the entrance of the ice makers. Treatment
may be blocked or water may be cut off. Make sure that more than 1 bar of water
flows into the machine. If there is no problem in the water inlet, you can call
our technical service number.
- WHY SHOULD I USE A WATER FILTER?
Evaluate the ice produced by your machine as food. Your mains water quality should be at potable water level and without lime. You can easily measure your water quality by using the test tool supplied with the user guide. Please follow the instructions on the installation video link
https://youtu.be/KoQnVOqyOCc. Lime accumulates in your machine over time and
causes performance losses. You can get help from our Frozy authorized services
in selecting and supplying the appropriate capacity water filter. You can reach
our service support network, which is closest to you, from the "TechnicalService" section on our website.
- IN WHICH INTERVALS SHOULD I CLEAN THE AIR FILTER?
Your ice maker is air-cooled. Filters in the fresh air
inlet, which is a factor directly affecting the machine performance, become
dirty over time due to dust transport. Check the air filter visually every 15
days. If it is dirty, clean the air filter sponge using a vacuum cleaner,
compressed air or washing it with water. When your filter is worn out, you can
obtain it from our Frozy services. You can reach our service support network,
which is closest to you, from the "Technical Service" section on our
website.
- IS IT OBLIGATORY TO USE CURRENT PROTECTION SOCKET?
The socket to which the machine is connected must be
grounded. The socket circuit must be protected by a suitable fuse. In addition,
you do not need to use a current protection plug.
- THE ICE MACHINE WORKS SOUND WHY?
There must be sufficient air circulation and the
installation must be done correctly.
- ICE CARRY OUT IN THE ICE MAKERS WHAT IS THE REASON?
The sensor of your ice maker may not be working.
- THE ICE MAKERS MAKES ICE THIN WHY?
The air filter may
be dirty. Sufficient air circulation may not be suitable in the environment
where the machine is located. There should be no heat source next to it.
- THE ICE GO WITH HOLES WHY?
Nozzles may be contaminated and water filters should be
used.